Federal complaints
154
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Brakes
50 complaint records5 crash reports
"THE VEHICLE ACTUALLY ACCELERATES OR LUNGES FORWARD WHEN I STEP ON BRAKE AND AM BRAKING OVER UNEVEN PART OF THE ROAD. *TR..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse brakes parts in the directory →
Electrical system
29 complaint records1 crash report
"ENGINE SHUTS DOWN WITH NO WARNING WITH NO POWER TO CONTROL OR NAVIGATE THE VEHICLE. THIS HAPPENS WHILE THE VEHICLE IS IN MOTION...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Body & structure
17 complaint records3 crash reports
"MULTIPLE CRACKS AND MELTING DASHBOARD. THE DASH IS VERY STICKY AND IS FALLING OFF IN PIECES. I'M CONCERNED IF THE AIRBAGS EVER DEPLOY THIS DEFECTIVE DASH WILL BECOME AN IED! *JS..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse body & structure parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| DP22005 opened Jan 2023 | closed Aug 2023 | Electrical System | Pedestrian alert sounds - led to recall 22V063000 NHTSA received a petition on or about July 18, 2022, requesting that Federal Motor Vehicle Safety Standard (FMVSS) 141 be applied to all electric and hybrid vehicles operating in the United States. |
| PE11005 opened Feb 2011 | closed Jul 2011 | Hybrid Propulsion System | Hybrid inverter failure - vehicle stall - led to recall 11V342000 In a June 29, 2011 letter to NHTSA, Toyota submitted a Defect Information Report regarding a safety recall of certain Toyota Highlander Hybrid and Lexus RX400h vehicles to address a defect condition with the hybrid inverter assembly (NHTSA Recall No. |
| RQ10003 opened Feb 2010 | closed Mar 2011 | Vehicle Speed Control | Unintended and Uncontrolled Acceleration - led to recall 11V115000 On February 16, 2010, NHTSA's Office of Defects Investigation (ODI) opened RQ10-003 to determine whether the scope of prior Toyota recalls relating to potential unintended acceleration were sufficiently broad, including, among others, Toyota recalls 07E-082,... |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 13V396000 | Hybrid Propulsion System | Toyota is recalling certain model year 2006-2010 Highlander hybrid vehicles manufactured February 16, 2005, through July 29, 2010; and model year 2006-2008 Lexus RX400h vehicles manufactured February 23, 2005, through... | Normally free |
| 11V539000 | Engine And Engine Cooling | TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004 AVALON VEHICLES; 2004 AND 2005 CAMRY, CAMRY SOLARA, HIGHLANDER, AND SIENNA VEHICLES, 2006 HIGHLANDER HYBRID; 2004 AND 2005 LEXUS ES330 AND RX330; AND 2006 LEXUS RX400H... | Normally free |
| 11V342000 | Electrical System | TOYOTA IS RECALLING CERTAIN MODEL YEAR 2006-2007 HIGHLANDER HYBRID AND LEXUS RX400H PASSENGER CARS MANUFACTURED FROM FEBRUARY 16, 2005, THROUGH AUGUST 30, 2006. | Normally free |
| 11V112000 | Vehicle Speed Control | TOYOTA IS RECALLING CERTAIN MODEL YEAR 2004-2006 HIGHLANDER, HIGHLANDER HYBRID, AND MODEL YEAR 2004-2007 LEXUS RX330, RX350, AND RX400H VEHICLES. | Normally free |
| 06V253000 | Vehicle Speed Control | ON CERTAIN SPORT UTILITY AND HYBRID VEHICLES, THE TWO RETAINING CLIPS FOR THE DRIVER'S SIDE FORWARD CENTER CONSOLE CAN BECOME LOOSE. | Normally free |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| L-SB-0030-24 Rev2 Dec 2025 | Structure | Some 2005 – 2026 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. | |
| L-SB-0030-24 Rev1 Jul 2024 | Structure | Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty odor is present. Follow the procedures in this bulletin to remediate the odor and address this condition. | |
| L-SB-0030-24 Jun 2024 | Structure | Some 2005 – 2024 Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. | |
| L-SB-0020-24 Apr 2024 | Structure | Vehicles may occasionally be subjected to contamination by airborne iron particles shed from railroad tracks, train wheels, exposure to heavy machinery facilities, grinding, welding, etc. | |
| L-SB-0021-24 Apr 2024 | Structure | Lexus vehicles are currently protected with RapgardTM protective film designed to protect the horizontal painted surfaces. This material protects from acid rain, environmental fallout, and rail contamination. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| L-SB-0022-24 Apr 2024 | Structure | Acid rain results from rainwater or other airborne moisture that become acidic due to industrial chemical impurities in the atmosphere. | |
| L-SB-0024-24 Apr 2024 | Structure | The condition known as acid rain is caused by airborne chemicals or particles in the atmosphere, which mix with rainwater, nighttime dew, or high humidity to form acidic compounds. | |
| L-SB-0023-24 Apr 2024 | Structure | To prevent brake rotor rust from forming during transportation and storage, wheel film will be used instead of a cardboard type of anti-rust cover. | |
| L-SB-0088-15 Rev May 2022 | Equipment | TSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the rescue charge. | |
| Safety Recall 22 Apr 2022 | Equipment | Lexus Safety Recall and Service Campaign - Technician Certification Requirements 4.13.2022 | |
| L-SB-0006-22 Mar 2022 | Equipment | TSB: This Service Bulletin includes procedures to replace damaged or loose front carpet floor retainer(s) without replacing the carpet assembly. Follow the Repair Procedure in this bulletin to replace the loose or damaged carpet floor retainer(s). | |
| L-SB-0004-22 Feb 2022 | Air Bags | TSB: Some 2005 ? 2022 model year Lexus vehicles that have undergone water intrusion may exhibit a condition in which a musty smell is present. Follow the procedures in this bulletin to remediate the odor and address this condition. | |
| Lexus PRO19-02 - Jan 2022 | Wheels | POL: This consolidated Tire Warranty Guide contains the complete warranty terms for all brands of ground and spare tires currently in use by Lexus. This information must be kept near the point of vehicle sale and be available to any customer that requests it. | |
| L-SB-0088-15 Rev Oct 2020 | Equipment | TSB: This bulletin includes basic procedures for performing a rescue charge on Ni-MH high voltage (HV) batteries. This bulletin should be used in conjunction with the applicable model and model year Repair Manual while performing the rescue charge. | |
| L-SB-0002-20 Rev Aug 2020 | Engine | TSB: Vehicles may display evidence of a fluid leak or fluid seep from powertrain components. This bulletin explains how to determine the differences between a fluid leak versus a fluid seep. Cases that are determined to be a ?leak? | |
| L-SB-0028-20 Aug 2020 | Engine And Engine Cooling | TSB: Some 2006 - 2020 model year Lexus hybrid vehicles may exhibit an excessive buildup of dust, lint, or debris in the HV battery cooling fan or intake filter. This condition could reduce the efficiency of the HV battery cooling system. | |
| L-SB-0023-20 Jun 2020 | Wheels | TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. ST004-01, SU001-08, and L-SB-0174-08. The aforementioned bulletins are obsolete, and any printed versions should be discarded. | |
| L-SB-0174-08 Obs Jun 2020 | Steering | TSB: OBSOLETE NOTICE June 23, 2020: This bulletin is now obsolete. Please see L-SB-0023-20. | |
| Lexus Safety Re May 2020 | Equipment | Safety Recall and Service Campaign - Technician Certification Requirements | |
| L-SB-0008-20 Apr 2020 | Equipment | TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin Nos. L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003-93, PG002-90, L-SB-0048-08, PG007-07, PG016-01, PG015-01, PG004-97, PG003-97, PG003 93, and PG002-90. | |
| L-SB-0179-17 Obs Apr 2020 | Equipment | TSB: OBSOLETE NOTICE April 06, 2020: This bulletin is now obsolete. Please see L-SB-0008-20. Replacement Certification Labels and VIN Plates | |
| L-SB-0003-20 Feb 2020 | Equipment | TSB: Some 2006 ? 2020 model year Lexus vehicles may exhibit odors that naturally occur from the HVAC system and/or related environmental factors. Although there is no way to eliminate these odors, follow the General Procedure in this bulletin to minimize the odors experienced. | |
| L-SB-0060-13 Obs Feb 2020 | Equipment | TSB: February 06, 2020: This bulletin is now obsolete. Please see L-SB-0003-20. | |
| L-SB-0011-15_Rev Sep 2018 | Equipment | TSB: REVISION NOTICE September 27, 2018 Rev1: ? Applicability has been updated to include 2012 model year ES350, 2016 ? 2017 model year GS200t, 2013 ? 2018 model year GS350, 2013 ? 2017 model year GS450h, and 2016 ? 2018 model year GS F vehicles. ? | |
| L-SB-0021-14_Obs Jan 2018 | Equipment | TSB: OBSOLETE NOTICE January 22, 2018: This bulletin is now obsolete. Please see L-SB-0001-18. | |
| L-SB-0001-18 Jan 2018 | Electrical System | TSB: SUPERSESSION NOTICE The information contained in this bulletin supersedes Service Bulletin No. L-SB-0021-14. * Applicability has been updated to include applicable 2018 models and 2016 * 2018 model year RC 300 and 2015 * 2018 model year RC 350 vehicles. | |
| L-SB-0048-08 Obs Dec 2017 | Equipment | TSB: Replacement Certification Labels. OBSOLETE NOTICE November 28, 2017: This bulletin is now obsolete. Please see L-SB-0179-17. | |
| L-SB-0014-08_Rev Mar 2017 | Structure | TSB: REVISION NOTICE March 22, 2017 Rev2: ? Applicability has been updated to include 2016-2017 model year Lexus vehicles. ? February 11, 2015 Rev1: Applicability has been updated to include 2006 ? 2015 model year Lexus vehicles. On some vehicles, when Rapgard? | |
| L-SB-0088-15 Dec 2016 | Electrical System | LSB: This bulletin includes basic procedures for preforming a Rescue Charge on Ni-MH High Voltage (HV) Batteries. This bulletin should be used in conjunction with the Repair Manual while performing the Rescue Charge. | |
| L-SB-0060-13 Rev Nov 2016 | Equipment | TSB: REVISION NOTICE November 10, 2016 Rev1: ? Applicability has been updated to include 2015 ? 2017 model year applicable Lexus vehicles. ? The Parts Information section has been updated. Any previous printed versions of this bulletin should be discarded. Some 2006 ? | |
| ZLD_Warranty Enh Oct 2016 | Electrical System | Warranty Enhancement Program: Update: Technician requirements and parts order processes have been updated. Extension of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards (Instrument Panels) as a Result of Heat or Humidity. | |
| L-SB-0021-14 Rev Sep 2016 | Equipment | TSB: Revision Notice: Applicability section has been updated to include 2016-2017 applicable model year Lexus vehicles. The Repair Procedure section, Required Tools & Equipment section, and the Repair Procedure section has been updated. | |
| ZLD_WARRANTY POL Jun 2016 | Structure | WARRANTY POLICY BULLETIN (POL14-03): LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. | |
| Pol-14-03 Jun 2016 | Structure | Warranty Policy Bulletin (POL14-03): Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. | |
| ZLG_Dealer email Apr 2016 | Service Brakes | Dealer email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? | |
| ZLG_Dealer Lette Apr 2016 | Service Brakes | Dealer Letter: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? | |
| ZLG_Warranty Pol Apr 2016 | Service Brakes | Warranty Policy Bulletin (POL16-01): Lexus has received some reports where various brake system related warning lamps illuminate due to internal malfunctions of the Brake Actuator Assembly. | |
| ZLG_Region email Apr 2016 | Service Brakes | Region email: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? | |
| ZLG_Region Lette Apr 2016 | Service Brakes | Region Letter: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program to extend the warranty coverage for the Brake Actuator Assembly on certain 2006 ? 2007 GS 430, 2007 ? 2011 GS 450h, 2008 ? 2011 GS 460, 2007 ? | |
| L-SB-0016-16 Apr 2016 | Service Brakes | TSB: Some applicable Lexus vehicle models may exhibit a condition where the brake, ABS, and/or TRAC warning light(s) are ON and/or a Check VSC message is displayed. Diagnostic Trouble Code (DTC) C1391, C1252, C1253, or C1256 may be stored. | |
| POL14-03 Dec 2015 | Structure | WPB: BACKGROUND: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. IN MID-DECEMBER, 2014 LEXUS ANNOUNCED THE REIMBURSEMENT PHASE OF THIS WARRANTY ENHANCEMENT PROGRAM. | |
| L-SB-0088-15 Dec 2015 | Hybrid Propulsion System | LSB: THIS BULLETIN INCLUDES BASIC PROCEDURES FOR PREFORMING A RESCUE CHARGE ON NI-MH HIGH VOLTAGE (HV) BATTERIES. THIS BULLETIN SHOULD BE USED IN CONJUNCTION WITH THE REPAIR MANUAL WHILE PERFORMING THE RESCUE CHARGE. | |
| LSB008815 Dec 2015 | Electrical System | High Voltage (HV) Battery Rescue Charge (HEV Workstation/GRX-5100 | |
| ZLD_PHASE4 11/17 Nov 2015 | Equipment | "WPB: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. | |
| ZLD_Phase 4_Warr Nov 2015 | Equipment | WPB: Lexus has received reports where some vehicles may exhibit cracked and/or sticky/melting dashboards as a result of heat or humidity. | |
| L-TT-0144-13 REV Nov 2015 | Equipment | TT: SOME CUSTOMERS MAY ENCOUNTER BLUETOOTH CONNECTIVITY CONCERNS SUCH AS: DIFFICULTY TO PAIR THE PHONE. INTERMITTENT BLUETOOTH FAILURE TO CONNECT TO THE VEHICLE WHEN FIRST TURNING ON THE VEHICLE. | |
| ZLD_REMEDY UPDAT Sep 2015 | Structure | RL: THIS WARRANT ENHANCEMENT PROGRAM PROVIDES A PRIMARY AND SECONDARY COVERAGE FOR YOUR VEHICLE'S "NEW VEHICLE LIMITED WARRANTY" AS IT APPLIES TO THE DASHBOARD. | |
| WPB_ZLD_REMEDY P Sep 2015 | Equipment | "WPB: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. | |
| WPB (POL 14-03)_ Sep 2015 | Equipment | "WPB: LEXUS HAS RECEIVED REPORTS WHERE SOME VEHICLES MAY EXHIBIT CRACKED AND/OR STICKY/MELTING DASHBOARDS AS A RESULT OF HEAT OR HUMIDITY. | |
| ZLD_Warranty Enh Jul 2015 | Electrical System | DL: In our continuing efforts to ensure the best in customer satisfaction, Lexus announced a Warranty Enhancement Program (the ?Program?). | |
| LEXUS WARRANTY Jul 2015 | Structure | Warranty Enhancement Program - ZLD Phase 2,3 & 4 Part Replacement Available for all Models - Extention of Warranty Coverage for Cracked and/or Sticky/Melting Dashboards ( Inst krukment Panels) as a Result of Heat or Humidity. | |
| L-SB-0025-14 Jul 2015 | Equipment | TSB: The Immobilizer and Smart Key Reset is a feature that allows the registration of new keys when all master keys are lost. Once the system is reset, all previously registered keys will be erased. | |
| L-SB-0011-15 May 2015 | Electrical System | LSB: Certain 2003 ? 2009 model year Lexus vehicles may exhibit a condition where the instrument panel pad (dashboard) becomes cracked and/or has a shiny/degraded appearance. The dashboard surface may also become sticky or adherent. | |
| ZLD_WEP_Region L May 2015 | Electrical System | RL: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program (the ?Program?). | |
| ZLD_WEP_Dealer L May 2015 | Electrical System | DL: In our continuing efforts to ensure the best in customer satisfaction, Lexus is announcing a Warranty Enhancement Program (the ?Program?). | |
| L-SB-0010-15 May 2015 | Equipment | LSB: The procedure in this bulletin is a general guideline on how to properly diagnose the air conditioning system after a component failure. Refer to the applicable Repair Manual for vehicle specific repair procedures and parts. | |
| L-SB-0066-11 Rev Apr 2015 | Electrical System | LSB: When servicing interior electrical switches and components, please note the precautions in this bulletin to avoid damaging electrical components and switches. | |
| L-TT-0144-13 Rev Feb 2015 | Equipment | TT: Some customers may encounter Bluetooth connectivity concerns such as: Difficulty to pair the phone, Intermittent Bluetooth failure to connect to the vehicle when first turning on the vehicle, Various Bluetooth Audio functions are no longer functioning with the customer's... | |
| L-SB-0014-08 Rev Feb 2015 | Structure | LSB: On some vehicles, when Rapgard is removed, the paint may have a stained appearance. These stains appear to be under the clear coat. The stain patterns are usually under wrinkles in the Rapgard. | |
| POL14-03 Dec 2014 | Electrical System | LEXUS 2003-2008: WARRANTY EXTENSION FOR CERTAIN "MY" VEHICLE MODELS DUE TO CRACKING & MELTING INSTRUMENT PANELS. THIS TSB CONTAINS AN OWNER NOTIFICATION LETTER. SELECT DOCUMENT SEARCH BUTTON BELOW. *LJ |
Showing 60 of 127 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Brake hard once from speed on an empty road.A pull to one side, a pulsing pedal, a pedal that sinks at a stop, or an ABS light that stays lit are the brake complaints on this vehicle presenting themselves.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Walk the body slowly in daylight.Panel gaps, rust at the rockers and wheel arches, and cracked trim are this vehicle's structure complaints. Open and close the liftgate or trunk and look at the latch area.
- Run the VIN against open recalls before you negotiate.This vehicle has 5 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Lexus RX Hybrid →