Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Air bags
Power train
Electrical system
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| EA15004 opened Aug 2015 | closed May 2017 | Air Bags | Occupant Classification System Failure - led to recall 16V244000 In May 2016, Nissan North America issued a safety recall (16V-244) to address the problem of improper classification of adult front seat passengers in approximately 3.3 million vehicles, including those in the scope of this investigation when it was opened... |
| RQ15001 opened Mar 2015 | closed Sep 2015 | Air Bags | Occupant Classification System Failure In April 2014, Nissan North America launched Safety Recall 14V-138 to address problems with the Occupant Classification System (OCS) algorithm in the following vehicles: model year (MY) 2013-2014 Nissan Altima, Pathfinder, Sentra and LEAF; MY 2013 Infiniti... |
| PE12022 opened Jul 2012 | closed Nov 2012 | Service Brakes, Electric | Collision Mitigation System Malfunction The Office of Defects Investigation (ODI) analyzed complaint data provided by Nissan as well as complaints submitted to ODI from consumers. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 16V244000 | Air Bags | Nissan North America, Inc. (Nissan) is recalling certain model year 2016-2017 Nissan Maxima, 2013-2016 Nissan Altima, NV200, LEAF, Sentra, and Pathfinder, 2014-2016 Nissan NV200 Taxi, Infiniti QX60, QX60 Hybrid, and Q50... | Normally free |
| 15V681000 | Air Bags | Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2015 Altima and Pathfinder vehicles, 2013-2014 Nissan Sentra vehicles, 2013 Infiniti JX35 vehicles, 2014-2015 Infiniti QX60 vehicles and 2014... | Normally free |
| 15V033000 | Structure | Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured June 20, 2012, to November 18, 2013, 2014 Nissan Pathfinder Hybrid vehicles manufactured July 18,... | Normally free |
| 14V138000 | Electrical System | Nissan North America, Inc. (Nissan) is recalling certain model year 2013-2014 Altima, LEAF, Pathfinder, and Sentra, model year 2013 NV200 (aka Taxi) and Infiniti JX35 and model year 2014 Infiniti Q50 and QX60 vehicles. | Normally free |
| 13V445000 | Service Brakes, Hydraulic | Nissan is recalling certain model year 2013-2014 Nissan Pathfinder vehicles manufactured April 18, 2012, through September 20, 2013; model year 2013 Infiniti JX35 vehicles manufactured September 15, 2011, through... | Normally free |
| 13V069000 | Air Bags | Nissan is recalling certain model year 2013 Altima, LEAF, Pathfinder, Sentra, and Infiniti JX35 vehicles. Sensors within the passenger Occupant Detection System (ODS) may have been manufactured out of specification. | Normally free |
| 12V398000 | Fuel System, Gasoline | Nissan is recalling certain model year 2013 Infiniti JX35 vehicles manufactured from February 15, 2012, through June 22, 2012. Due to an assembly issue, the fuel transfer tube may be misrouted inside the fuel tank. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2016179 2016-04-25 | Seats And Restraints | 257,130 | On certain vehicles, a defect in the occupant classification system could allow an adult sitting in the front passenger seat to be classified as a child or an “empty seat”. |
| 2015491 2015-10-20 | Airbag | 184 | Certain vehicles serviced as part of recall 2014-093 or which had the Occupant Classification System (OCS) module replaced during servicing may have been fitted with an incorrect replacement OCS module. |
| 2015031 2015-01-26 | Other | 15,972 | On certain vehicles the hood release cable assembly may have been installed incorrectly, preventing the latching claw from fully engaging. |
| 2014093 2014-03-25 | Airbag | 60,022 | On certain vehicles, the front passenger seat occupant classification system software may incorrectly classify the passenger seat as empty, when it is occupied by an adult. |
| 2013355 2013-10-16 | Brakes | 13,587 | On certain vehicles, incorrect antilock braking system (ABS) calibration may result in longer than expected stopping distances during light braking on rough roads. |
Show 3 more Canadian recalls
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2013118 2013-04-12 | Brakes | 876 | On certain vehicles, the front brake caliper mounting brackets may have been manufactured incorrectly and could fail, which could result in a loss of vehicle control. This could also increase stopping distances. |
| 2013079 2013-03-14 | Airbag | 7,796 | On certain vehicles, sensors within the Occupant Detection System (ODS) may have been manufactured incorrectly. This may cause the system to malfunction and permanently suppress the passenger airbag. |
| 2012277 2012-08-13 | Fuel System | 1,116 | On some vehicles, due to a misrouted fuel transfer tube inside the fuel tank, the fuel gauge may read higher than the actual level in the fuel tank. This could cause the vehicle to run out of fuel without notice. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| ITB09-063C Apr 2026 | Structure | CERTIFICATION LABEL AND VIN PLATE REPLACEMENT SERVICE INFORMATION Because of collision damage or other vehicle repair, a replacement “Certification Label” or “VIN Plate/Label” may be needed. HINT: Certification Label = FMVSS (Federal Motor Vehicle Safety Standards) label. | |
| ITB12-011R Mar 2026 | Electrical System | TELEMATICS SERVICE INFORMATION See ITB19-029 for models built after those listed above for a different Service Procedure. SERVICE INFORMATION The Applied Vehicles are equipped with a wireless communication device called a Telematics Communication Unit (TCU). | |
| ITB19-024D Sep 2024 | Air Bags | DTC B00A0-00 STOREIF YOU CONFIRM DTC B00A0-00 (OCCUPANT DETECTION SENSOR UNIT) is stored, AND OCS zero point reset cannot be performed, (continued on the next page)D | |
| ITB10-029C May 2024 | Electrical System | CAN COMMUNICATION CODES – DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-006D May 2024 | Electrical System | CAN COMMUNICATION – NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| ITB13-052E May 2024 | Electrical System | INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-007I Apr 2024 | Visibility/Wiper | REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB17-009H Apr 2024 | Visibility/Wiper | WINDOW GLASS WARRANTY INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB09-039K Apr 2024 | Visibility/Wiper | WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB12-011Q Jan 2024 | Equipment | TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-055D May 2023 | Power Train | CVT/TCM CALIBRATION DATA âWRITEâ PROCEDURE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB03-051Q Apr 2023 | Exterior Lighting | HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-008D Mar 2023 | Power Train | CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB19-024C Mar 2023 | Equipment | DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB10-074B Mar 2023 | Service Brakes | ABS/VDC CAN DIAGNOSIS INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB09-039J Feb 2023 | Structure | WINDSHIELD CRACKING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-007H Feb 2023 | Structure | REMOVING FOREIGN MATERIAL FROM THE WINDOW GLASS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB10-067C Feb 2023 | Wheels | WHEEL BEARING COLLISION DAMAGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB22-040 Nov 2022 | Communication | 3G TELEMATICS HARDWARE DEACTIVATION SERVICE INFORMATION The APPLIED VEHICLES that come equipped with a factory installed SOS switch, located near the overhead map lamp, also come equipped with a wireless communication device called a Telematics Communication Unit (TCU). | |
| ITB12-072I Nov 2022 | Power Train | ABNORMAL NOISE, VIBRATION AND/OR BINDING FEELING FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-008C Sep 2022 | Power Train | CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB12-072H May 2022 | Power Train | INFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB15-011C May 2022 | Power Train | ENHANCED DIAGNOSTIC LOGIC FOR CVT JUDDER This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB19-024B Apr 2022 | Air Bags | DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB12-072G Mar 2022 | Equipment | INFINITI AWD MODELS; ABNORMAL NOISE, VIBRATION AND/OR JUDDER FROM REAR DIFFERENTIAL This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-006C Feb 2022 | Electrical System | CAN COMMUNICATION â NETWORK DIAGNOSTIC FLOW CHART This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB13-052D Feb 2022 | Electrical System | INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB22-006 Feb 2022 | Electrical System | BATTERY QUICK CHARGE NOTICE SERVICE INFORMATION When charging the vehicleâs 12 volt battery with the high amperage quick charge function, the ignition should never be ON, or turned ON, while charging. | |
| ITB13-044J Feb 2022 | Fuel System | EVAP LEAK DTC P0442, P0455, P0456 INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB10-029B Jan 2022 | Electrical System | CAN COMMUNICATION CODES â DIAGNOSTIC TIPS AND GUIDELINES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB03-051P Dec 2021 | Exterior Lighting | HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB17-033C Dec 2021 | Exterior Lighting | CLEANING FRONT OR REAR COMBINATION LAMP ASSEMBLIES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| NTB03-074P Dec 2021 | Exterior Lighting | HEADLAMP, FOG LAMP, OR REAR COMBINATION LAMP FOGGING This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB12-053C Sep 2021 | Electrical System | VOLUNTARY SERVICE CAMPAIGN 2013 JX35; METER BACK LIGHT ILLUMINATION AND DISTANCE TO EMPTY INACCURACY Service Campaign ID # P2538 is no longer active. | |
| PC835 - R1606 Ca Aug 2021 | Electrical System | R1606 Occupant Classification System (OCS) Campaign Quality Review ***** Retailer Announcement ***** INFINITI is committed to the safety, security and satisfaction of our clients and is conducting a quality review of specific repairs for a previously completed campaign (R1606). | |
| ITB13-008B Jun 2021 | Power Train | CLICKING NOISE FROM FRONT OR REAR AXLE DURING TAKE-OFF/ACCELERATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB10-037E Mar 2021 | Electrical System | RADIO PRESETS / CLIMATE CONTROL SETTINGS / NAVIGATION SETTINGS CHANGE WITH INTELLIGENT KEY MEMORY This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB16-006A Mar 2021 | Electrical System | INFINITI; FRONT SONAR PARKING SENSOR SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB18-006B Mar 2021 | Equipment Adaptive/Mobility | 2013 JX35 AND 2014-2017 QX60; VDC WARNING LAMP ON WITH DTC C1116 STORED This bulletin has been amended. Please see AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB16-021B Mar 2021 | Electrical System | THEFT ALARM SOUNDS WHEN VEHICLE IS LOCKED, UNLOCKED, OR DOOR/TRUNK OPENED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB17-015B Mar 2021 | Electrical System | NAVIGATION SYSTEM REBOOTS WHEN SXM TRAFFIC IS ENABLED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB14-059B Mar 2021 | Equipment | INTELLIGENT KEY DOES NOT WORK INTERMITTENTLY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. | |
| ITB17-005A Mar 2021 | Electrical System | BLUETOOTH, USB, AND AUX FUNCTION DIAGNOSTIC TOOL This bulletin has been amended. See AMENDMENT HISTORY on page 3. Please discard previous versions of this bulletin. | |
| ITB13-057B Mar 2021 | Electrical System | 2013 JX35, 2014-2015 Q50 & QX60; ONE OR BOTH INTELLIGENT KEYS LOST PRIOR TO CUSTOMER DELIVERY This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. | |
| ITB13-052C Mar 2021 | Electrical System | INTELLIGENT KEY NOT DETECTED / ENGINE WILL NOT START This bulletin has been amended to update the Applied Vehicles. No other changes were made. Please discard previous versions of this bulletin. | |
| ITB12-041D Mar 2021 | Equipment | SIRIUSXM SATELLITE RADIO / WEATHER / TRAFFIC / TRAVEL LINK ACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. | |
| ITB17-041A Mar 2021 | Electrical System | VOLUNTARY SERVICE CAMPAIGN INFINITI; 2G TELEMATICS HARDWARE DEACTIVATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. | |
| ITB10-017E Mar 2021 | Equipment | AV CONTROL UNIT REPLACEMENT REQUIRES This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB11-003F Mar 2021 | Electrical System | NAVIGATION MAP DATA UPDATE MATRIX This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB12-011P Mar 2021 | Electrical System | TELEMATICS SERVICE INFORMATION This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB19-024A Mar 2021 | Electrical System | DTC B00A0-00 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB15-014A Mar 2021 | Electrical System | 2013 JX35 AND 2014 QX60 AWD ERROR DISPLAYED AND DTC C1204 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB17-034B Mar 2021 | Power Train | CVT OIL LEAK DIAGNOSIS USING FLUORESCENT DYE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB15-012i Jan 2021 | Power Train | 2013 JX35 AND 2014 â 2018 QX60; CVT JUDDER AND DTC P17F0 OR P17F1 STORED This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. | |
| EXPIRATION NOTIF Dec 2020 | Electrical System | Expiration Notification - 2G Telematics Hardware Replacement Campaign Summary In 2016, INFINITI launched a Client Satisfaction Initiative (CSI) that provided clients with an opportunity to update the Telematics Control Unit (TCU) in vehicles equipped with a TCU designed to... | |
| ITB17-007a Dec 2020 | Electrical System | CLIENT SATISFACTION INITIATIVE 2G TELEMATICS HARDWARE REPLACEMENT Customer Satisfaction Initiative ID # PC451, PC452 and PC454 are no longer active. | |
| ITB15-024a Dec 2020 | Engine And Engine Cooling | 2005-2015 INFINITI VEHICLES; ECM REPROGRAMMING SERVICE INFORMATION This bulletin is no longer active. Please discard previous versions of ITB15-024. | |
| ITB12-072f Sep 2020 | Suspension | 2013 JX35, 2014-2019 QX60, 2014-2019 QX60 HYBRID; VIBRATION AND/OR NOISE WHEN MAKING LOW SPEED TURNS This bulletin has been amended. See AMENDMENT HISTORY on the last page. Please discard previous versions of this bulletin. | |
| ITB11-066f May 2020 | Equipment | PREMIUM NAVI/AUDIO VISUAL CONTROL UNIT DIAGNOSIS AND ORDERING This bulletin is no longer applicable. Discard previous versions of ITB11-066. | |
| ITB18-026c Mar 2020 | Power Train | CVT FLUID LEVEL QUICK CHECK GAUGE This bulletin has been amended. See AMENDMENT HISTORY on the last page. Discard all previous versions of this bulletin. |
Showing 60 of 181 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Watch the airbag warning light through a full key cycle.It should light on start and go out within seconds. A light that stays on, or never lights at all, means the system needs attention. Run the VIN for inflator recalls specifically.
- Drive it from a dead stop, twice, on a hill if you can.Shudder, hesitation, or a lurch under light throttle is how this vehicle's largest complaint cluster shows itself. Then ask for the transmission service history in writing; repeat repairs are a pattern, not a fluke.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Run the VIN against open recalls before you negotiate.This vehicle has 7 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Infiniti Jx35 →