EPA economy
Not rated (heavy-duty)
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Diesel fuel system
27 complaint records1 crash report
"The contact owns a 2019 Ram 3500. The contact received notification of NHTSA Campaign Number: 21V880000 (Fuel System, Diesel); and would like to be removed from the recall distribution list. The local dealer was contacted. The manufacturer was contacted...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse diesel fuel system parts in the directory →
Engine & cooling
26 complaint records3 fire reports1 crash report
"AFTER REPLACING THE EGR VALVE AT 55,000 MILES DEALER WENT TO RESET SERVICE CODES. PCM WAS FOUND TO BE AT FAULT AND UNABLE TO CLEAR CODES. DEALER CLAIMED PCM WAS NOT UNDER WARRANTY. RAM CUSTOMER CARE MADE NO EFFORTS TO REPLACE OR REPAIR PCM. HAVE HAD 9+ ISSUES WITH THE TRUCK...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse engine & cooling parts in the directory →
Fuel system
23 complaint records2 fire reports1 crash report
"It has been a year since notified of recall that is open for fuel system and the dealership told me today that no fix has been identified yet..."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse fuel system parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| EA23001 opened Mar 2023 | OPEN | Fuel System, Diesel | High pressure fuel pump failure - led to recall 24V957 The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021, to investigate incidents alleging a stall/loss of motive power as a result of high-pressure fuel pump failures in certain model year (MY) 2019-2020 Ram 2500, 3500, 4500, and 5500... |
| PE21021 opened Oct 2021 | closed Apr 2023 | Fuel System, Diesel | High pressure fuel pump failure The Office of Defects Investigation (ODI) opened PE21-021 on October 14, 2021 to investigate allegations of stall/loss of motive power as a result of high pressure fuel pump failures in certain model year (MY) 2019-2020 RAM 2500, 3500, 4500, and 5500 heavy... |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 25V824000 | Air Bags | Chrysler (FCA US, LLC) is recalling certain 2019 Ram 1500 Classic, Ram 2500, and Ram 3500 vehicles. The right and left side curtain air bag inflators may rupture due to a manufacturing defect. | Normally free |
| 25V010000 | Air Bags | Chrysler (FCA US, LLC) is recalling certain 2016-2019 Ram 3500, Ram 1500, 2016-2020 Ram 2500, and 2016 Ram 3500 Cab Chassis vehicles. | Normally free |
| 22V904000 | Structure | Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 1500, 2500, and 3500 pickup trucks. The tailgate may not latch properly due to misaligned tailgate strikers, which could result in the tailgate opening while... | Normally free |
| 22V140000 | Service Brakes, Hydraulic | Chrysler (FCA US, LLC) is recalling certain 2019-2022 Ram 2500 and 2021-2022 Dodge Durango vehicles, and 2019-2022 3500 cab chassis with GVWR less than 10,000 lbs. | Normally free |
| 22V035000 | Visibility | Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 vehicles, Ram 3500 Cab Chassis, 4500 Cab Chassis, 5500 Cab Chassis and 3500 Cab Chassis with a gross vehicle weight rating (GVWR) of less than... | Normally free |
| 21V880000 | Fuel System, Diesel | Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 2500, 3500 pickup trucks, and Ram 3500, 4500, and 5500 cab chassis vehicles equipped with Cummins 6.7L Turbo Diesel engines. | Normally free |
| 21V439000 | Engine And Engine Cooling | Chrysler (FCA US, LLC) is recalling certain 2019-2020 Ram 3500, 4500, and 5500 cab chassis vehicles equipped with a Cummins 6.7L High Output engine. The engine calibration software may not warn about low oil volume. | Normally free |
| 21V398000 | Wheels | Chrysler (FCA US, LLC) is recalling certain 2012-2021 RAM 3500, 3500 Cab Chassis, 4500 Cab Chassis, and 5500 Cab Chassis vehicles. | Normally free |
| 20V191000 | Back Over Prevention | Chrysler (FCA US LLC) is recalling certain 2020 Jeep Gladiator and Jeep Cherokee, 2019-2020 Ram 1500 Pickup, Ram 2500 Pickup, Ram 3500 Pickup, Chrysler Pacifica, Dodge Durango, Jeep Grand Cherokee, Jeep Wrangler, and... | Normally free |
| 20V511000 | Engine And Engine Cooling | Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 3500, 4500 and 5500 cab chassis built with a Cummins 6.7L High Output engine. | Normally free |
| 20V207000 | Structure | Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and Ram 3500 Pick-up trucks equipped with an accessory bed step. In certain side loading conditions, the bed step may unexpectedly fail while in use. | Normally free |
| 20V043000 | Power Train | Chrysler (FCA US LLC) is recalling certain 2019-2020 Ram 2500 and 3500 Pickup vehicles equipped with six-speed automatic (68RFE) transmissions. | Normally free |
| 19V635000 | Service Brakes, Hydraulic | Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500, 3500 and 3500 Cab Chassis trucks. The brake calipers may have been manufactured with an incorrect assembly fluid, which can cause the caliper's rubber seals to... | Normally free |
| 19V498000 | Fuel System, Diesel | Chrysler (FCA US LLC) is recalling certain 2019 Ram 2500 and 3500 trucks, and 3500, 4500, and 5500 Cab Chassis vehicles equipped with diesel engines. The fuel lines may leak fuel into the engine compartment. | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2025658 2025-12-01 | Airbag | 421 | Issue: On certain trucks, the side curtain airbag inflators may be defective. As a result, the driver and/or passenger side curtain airbag inflator(s) could rupture unexpectedly and metal fragments could be propelled toward vehicle... |
| 2025013 2025-01-16 | Airbag | 1,393 | Issue: On certain trucks, the side curtain airbag inflators may be defective. As a result, the driver and/or passenger side curtain airbag inflator(s) could rupture unexpectedly and metal fragments could be propelled toward vehicle... |
| 2024548 2024-08-15 | Label | 314,717 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2022699 2022-12-08 | Structure | 120,706 | Issue: On certain trucks, the tailgate could unlatch and open while driving. If this happens, cargo that is not secured could fall out of the truck bed and onto the road. |
| 2022108 2022-03-11 | Brakes | 29,656 | Issue: On certain vehicles, the warning lamp for the electronic stability control (ESC) system may not turn on when there is a problem with the ESC system. |
| 2022025 2022-01-27 | Visual System | 16,332 | Issue: On certain trucks, the nuts that attach the windshield wiper arms may not have been tightened properly. This could cause the wipers to slip and not clear the windshield properly. |
| 2021691 2021-11-12 | Fuel System | 20,539 | Issue: On certain vehicles equipped with a 6.7 L Cummins diesel engine, the high-pressure fuel pump could fail. If this happens, you may notice a change in engine performance, a fuel leak, or the check engine light may turn on. |
| 2021360 2021-06-10 | Engine | 2,091 | Issue: On certain chassis-cab trucks equipped with a 6.7 L diesel engine, the engine oil monitoring system may not detect when the engine oil drops below the minimum level. If this happens, the engine bearings could be damaged. |
| 2021336 2021-05-28 | Wheels | 30,899 | Issue: On certain pickup and chassis-cab trucks, the owner's manual and service manual list the wrong torque specification for the wheel nuts. As a result, some trucks may have had the lug nuts over-tightened during servicing. |
| 2020153 2020-04-09 | Structure | 5,150 | Issue: On certain trucks, the bracket for the bed step could break if too much side-load is applied to it. If this happens, the step could fail when it is used. Safety Risk: A bed step that breaks could create a risk of injury. |
| 2020145 2020-04-06 | Visual System | 46,772 | Issue: On certain vehicles, the rearview camera image may be displayed even after the transmission is shifted out of reverse. This could cause a possible distraction for the driver. |
| 2020025 2020-01-24 | Powertrain | 8,924 | Issue: On certain vehicles equipped with an automatic transmission, transmission fluid could come out of the dip stick tube and fall onto the turbocharger or other hot surfaces in the engine bay. |
| 2019457 2019-09-12 | Visual System | 7 | Issue: On certain trucks equipped with a column shifter, the transmission gear indicator (P R N D) displays only the selected gear instead of displaying all positions and highlighting the selected gear. |
| 2019439 2019-08-29 | Brakes | 426 | Issue: On certain trucks, the front brake piston seals might be contaminated. This could cause the seals to swell and result in brake drag, causing overheating of the brake pads, brake rotor, and brake fluid. |
| 2019326 2019-06-28 | Fuel System | 63 | Issue: On certain trucks equipped with a 6.7 L Cummins diesel engine, the end fitting on the engine fuel lines may have been formed incorrectly. This could result in a fuel leak. |
| 2019258 2019-05-31 | Lights And Instruments | 2,800 | Issue: On certain trucks equipped with halogen headlights, the daytime running lights may be brighter than what is allowed by Canadian regulations. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 98016 May 2024 | WARRANTY EXTENSION | Unknown Or Other | Warranty Bulletin D-24-10 (XQ1) Emission Control System Components – Select 2013 - 2019 RAM 2500 Pickup (DJ) and 2013- 2019 RAM 3500 Pickup (D2) |
| 100494 Sep 2024 | WARRANTY EXTENSION | Power Train | "FCA CARIBBEAN WARRANTY BULLETIN ID-24-16 Addition of Rear Axle / Differential Assembly for 2019 - 2024 RAM 3500 Cab Chassis (DD) to the Powertrain Service Center (PTSC) Pre-Authorization Program" |
| 100490 Sep 2024 | WARRANTY EXTENSION | Power Train | "WARRANTY BULLETIN D-24-15 Addition of Rear Axle / Differential Assembly for 2019 - 2024 RAM 3500 Cab Chassis (DD) to the Powertrain Service Center (PTSC) Pre-Authorization Program ALL DEALERS" |
| 100595 Sep 2024 | WARRANTY EXTENSION | Power Train | WARRANTY BULLETIN D-24-15 announces the addition of the Rear Axle Assembly replacement for 2019 - 2024 RAM 3500 Cab Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT) vehicles to the Powertrain... |
| 100599 Sep 2024 | WARRANTY EXTENSION | Power Train | FCA Caribbean Warranty Bulletin ID-24-16 Rev. Announces the addition of the Rear Axle Assembly replacement for 2019 - 2024 RAM 3500 Cab Chassis (DD), RAM 4500/ 5500 Cab Chassis (DP), RAM 3500 Pickup (D2), RAM 2500 Pickup (DJ), RAM 1500 Pickup (DS) and RAM 1500 Pickup (DT)... |
| 100681 Sep 2024 | WARRANTY EXTENSION | Power Train | Warranty Bulletin D-24-16 (XR1) Urea Delivery Module – Select 2019 - 2022 RAM Trucks (DJ/D2/DD/DP) |
| 105591 Jun 2025 | WARRANTY EXTENSION | Unknown Or Other | FCA Caribbean Warranty Newsletter – Volume 11, Issue 6 |
| 113742 Jul 2026 | Engine | SENSOR - TURBOCHARGER SPEED | |
| 113744 Jul 2026 | Electrical System | SENSOR - TURBOCHARGER SPEED | |
| 113277 Jul 2026 | Unknown Or Other | CORE – HEATER | |
| 113276 Jul 2026 | Unknown Or Other | CORE – HEATER | |
| 113070 Jun 2026 | Electrical System | SWITCH – HEADLAMP | |
| 113069 Jun 2026 | Structure | SWITCH – HEADLAMP | |
| S2208000045 REV.D Jun 2026 | Structure | Backup Camera Poor Image Quality Inspection | |
| 113065 Jun 2026 | Unknown Or Other | OUTLET - AIR CONDITIONING & HEATER | |
| 113066 Jun 2026 | Unknown Or Other | OUTLET - AIR CONDITIONING & HEATER | |
| 112906 Jun 2026 | Engine | BEARING - CRANKSHAFT THRUST and KIT | |
| S1623000028 Rev. K Jun 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 9100835 Jun 2026 | Electrical System | Prior to replacing an inoperative passive entry door handle, perform Star Online S2623000040. | |
| S2623000040 Jun 2026 | Structure | Passive Entry Exterior Door Handle Inoperative When Touched To Lock And Or Unlock. | |
| S1623000028 REV.J Jun 2026 | Structure | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 9100831 Jun 2026 | Structure | For Dealer awareness, HD truck, eliminate 1 of 2 M8 Joints for Sidestep bracket to Body Attachment, Bolt and rivet (06102165AA, 06511062AA) per TCR # 402632, CN 80403-T18 | |
| S1623000028 REV.I May 2026 | Electrical System | Outside Power Fold Rearview Mirror Noise Or Loose At Pivot. Mirror Contacts Door Window Glass In The Folded Position. | |
| 111478 May 2026 | Engine | RADIATOR - ENGINE COOLING | |
| 9100692 Rev 1 May 2026 | Engine | On Cummins diesel applications that are for 2019 and newer the bpro part 1BP00507AB can on occasions create a check engine light. In these situations, it is recommended to use the appropriate Mopar air filter originally installed on the vehicle. | |
| 08-208-26 REV. A May 2026 | Electrical System | Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). | |
| 21-039-26 May 2026 | Power Train | Replace K1 Clutch / Input Shaft Assembly Customers must experience a Malfunction Indicator Lamp (MIL) illumination and the vehicle must exhibit/set the following Diagnostic Trouble Code (DTC): ● P0731-00 - Gear 1 Shift Incorrect Ratio (This DTC will set during a key cycle and... | |
| 08-208-26 May 2026 | Electrical System | Radio Message "Power Surge On USB Detected" Customers may comment on the following: ● The radio displays the message: “Power surge on USB hub detected” Fig. 1. NOTE: After the message appears, no USB devices function in the hub (no charging, no data). | |
| S2623000032 Apr 2026 | Structure | Squeak Or Squawk Noise Coming From Either Side Door Of The Vehicle, It Could Be Just One Door Or More. The Noise Can Be Present In Either The Upper Or The Lower Hinge. | |
| S2614000002 Apr 2026 | Engine | Diagnostic Trouble Code (DTC) P2459-00 Particulate Filter Regeneration Too Frequent Setting in the Powertrain Control Module (PCM) or Under Fueling or Over Fueling Condition After Fuel Injector(s) Replacement |
Showing 30 of 596 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Ask about the emissions system service history.Particulate filter regeneration problems and DEF system faults lead this vehicle's diesel complaints, and they are expensive.
- Cold-start it yourself and listen for the first thirty seconds.Knocking, ticking that fades as it warms, or blue or white smoke on startup are the sounds of this vehicle's engine cluster. Check the oil level and the coolant color, and ask whether the engine or its head gaskets have ever been out.
- Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
- Run the VIN against open recalls before you negotiate.This vehicle has 14 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask the dealer whether the warranty extension on file still applies to this VIN.The manufacturer issued 7 warranty extensions for this vehicle (see the service bulletins section). Extended coverage often runs by years or miles from the original sale, and a repair the seller paid for may have been free.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Ram 3500 →