Federal complaints
114
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Driver assistance
97 complaint records
"Reversing camera still says "Camera is temporarily unavailable" intermittently even after the recent recall software fix...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse driver assistance parts in the directory →
Glass & wipers
7 complaint records
"After multiple software OTA updates due to previous NHTSA recalls, the rear backup camera consistently has issues to where the image of the rear of the vehicle cannot temporarily be displayed...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse glass & wipers parts in the directory →
Electrical system
7 complaint records
"The vehicle refuses to acknowledge the keys to the vehicle and refuses to shift to D or N. This is happened to my vehicle multiple times. The dealership from Polestar Austin refuses to repair the issue...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Federal defect investigations
Formal investigations opened by the federal safety agency into this vehicle. An investigation is the step between a complaint pattern and a recall; not every one results in one.
| Investigation | Status | Component | Subject |
|---|---|---|---|
| RQ25004 opened Jul 2025 | closed Aug 2026 | Back Over Prevention | Loss of rear-view camera image - led to recall 25V615 The Office of Defects Investigation (ODI) has received 109 complaints for rear-view camera failures on Model Year (MY) 2021 to MY 2025 Polestar 2 vehicles. |
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 25V615000 | Back Over Prevention | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. | Normally free |
| 25V280000 | Back Over Prevention | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2025 Polestar 2 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. | Normally free |
| 24V477000 | Equipment | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2021-2024 Polestar 2 vehicles. The Infotainment Head Unit (IHU) software may prevent the rearview camera image from displaying. | Normally free |
| 23V476000 | Suspension | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2023 Polestar 2 vehicles. The front left lower ball joint may have been incorrectly installed, allowing the control arm to disconnect from the steering... | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2025485 2025-09-15 | Visual System | 7,881 | Issue: On certain vehicles, the recall repairs completed by a Polestar dealer during recall RP1056 (Transport Canada recall no. 2025-230) may not be effective. As a result, a second repair may be required. |
| 2025230 2025-04-25 | Visual System | 7,881 | Issue: On certain vehicles, a software problem could cause the rearview camera image to display the wrong camera view or not to display at all when the transmission is shifted into reverse. |
| 2024557 2024-09-18 | Label | 6,299 | Issue: On certain vehicles, the tire and loading information label does not list that there is no spare tire in both official languages. The label reads as "NONE" when it should read as "NONE / AUCUN". |
| 2023381 2023-07-12 | Suspension | 18 | Issue: On certain vehicles, the left-front lower ball joint may not have been installed correctly in the steering knuckle. As a result, the ball joint could separate from the knuckle and cause a loss of vehicle control. |
| 2022490 2022-08-31 | Visual System | 1,356 | Issue: On certain vehicles, a software problem could cause the top-view camera to display instead of the rearview camera image when you are reversing. Canadian regulations require the rearview image to display when reversing. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 37894.1.0 Jul 2026 | Unknown Or Other | This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, follow the instructions... | |
| 36569.5.0 Jun 2026 | Unknown Or Other | This is a Technical Journal: Text plus 3 png files and 1 mp4 file CSD Stuck in Recovery Mode, iCUP. Provide vehicle report. | |
| 37516.3.0 Jun 2026 | Unknown Or Other | This is a TJ - Text plus 1 PDF - If the customer reports the navigation map in the DIM become black during driving or at start-up, follow the instructions under "Service" (see attached picture TJ_37516_1.pdf). | |
| 37439.5.0 May 2026 | Electrical System | This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow... | |
| 35844.8.0 May 2026 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 37798.1.0 May 2026 | Power Train | This is a TJ - Text only - no attachment - Do not perform fault tracing or replace any parts before reading this journal. An acceleration constraint from a standstill when the driver's seatbelt is unbuckled has been implemented and should be regarded as expected behavior. | |
| 37797.1.0 Apr 2026 | Unknown Or Other | This is a TJ - text only, no attachments - f the customer complains about a significant HV battery SoC drop after parking, please follow the advice under "service". | |
| 37723.1.0 Apr 2026 | Unknown Or Other | This is a TJ - Text plus 3 PD's - If customer complains about any of the symptoms regarding Bluetooth / Cellular as noted in this TJ Do not replace any components for this issue, follow but not limited to the 10 steps, and all instructions under "Service". | |
| 37517.3.0 Apr 2026 | Unknown Or Other | This is a TJ text only no attachments - If customer complains it is not possible to download or update third-party apps follow advice under "Service" Workaround is to perform a "factory reset". analysis will now continue to find the root cause | |
| 35844.7.0 Mar 2026 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. | |
| 37439.4.0 Mar 2026 | Electrical System | This is a Technical Journal - Text plus 1 .png attachment- If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow... | |
| 37385.3.0 Mar 2026 | Power Train | This is a Technical Journal: Text Plus 1 .jpg Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out | |
| 36628.3.0 Mar 2026 | Unknown Or Other | This is a Technical Journal: Connectivity Certificates | |
| 37582 Jan 2026 | Fuel/Propulsion System | This is a TJ - Txt Plus 1 .mov attachment- - If the vehicle requires replacement of the EFAD unit due to an issue with the electric motor, please follow the advice under "Service". | |
| 35844 Dec 2025 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. | |
| 37439 Dec 2025 | Electrical System | This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under... | |
| 37413 Dec 2025 | Unknown Or Other | This is a Technical Journal: PS IHU - Prior Approval. In most cases, the IHU does not need to be replaced and can be retained by following the fault tracing in VIDA. If the normal fault tracing is unsuccessful, and the next step is to replace the IHU, this TJ must be... | |
| 37523 Oct 2025 | Fuel/Propulsion System | This is a TJ If a customer experiences a "Propulsion System Service Required" message in the DIM, and the DTC IEM P0CBC62 is stored, please follow the advice under "Service". | |
| 37439 Oct 2025 | Electrical System | This is a Technical Journal - If during a Software Download (SWDL) at the workshop, and connected to VIDA, the CSD (Center Stack Display) turns black and the IHU (Infotainment Head Unit) becomes stuck in programming mode or is unresponsive, follow the advice under... | |
| 37506 Sep 2025 | Unknown Or Other | This isa TJ - Text only no attachments - If a customer experiences a DIM message stating "Propulsion Service Required" and IEM P0A7A48 is stored, please follow the advice under "Service". | |
| 37242 Sep 2025 | Unknown Or Other | This is a TJ - Text only - No attachment - If the customer claims the Service Reminder Indicator (SRI) lamp is illuminated earlier than the actual service interval, please follow the instructions under "service". | |
| 37441 Aug 2025 | Unknown Or Other | This is a Technical Journal: PS Critical Guidelines for Replacing IHU. After replacing the IHU with one of the part numbers listed above, follow the steps below: 1. Download IHU reload (select Yes for replaced HW) 2. Perform a Total Upgrade 3. | |
| 37413 Jul 2025 | Unknown Or Other | This is a Technical Journal: PS IHU - Prior Approval. In most cases, the IHU does not need to be replaced and can be retained by following the fault tracing in VIDA. If the normal fault tracing is unsuccessful, and the next step is to replace the IHU, this TJ must be... | |
| 37439 Jul 2025 | Unknown Or Other | This is a Technical Journal: PS IHU - Software Download failure. Follow procedure in Technical Journal. | |
| 37396 Jun 2025 | Unknown Or Other | This is a Technical Journal: Window and Glass Claim Information Request. Submit a TIE report. | |
| 37385 Jun 2025 | Power Train | This is a Technical Journal: Propulsion Message with DTC BECM P0A9500 and/or P0E2F00. Perform a "High-voltage system overview" read out | |
| 35844 Feb 2025 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. | |
| 37289 Feb 2025 | Exterior Lighting | This is a Technical Journal: Changed front fog/cornering lights behavior. This logic of the cornering lights is now changed in the cars with software version 3.3.16 or later | |
| 37084 Feb 2025 | Unknown Or Other | This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed. | |
| 36655 Feb 2025 | Structure | This is a Technical Journal: White patch defect in paint when removed rapgard. Expose to outside sunlight for 48hrs. | |
| 36243 Jan 2025 | Wheels | This is a Technical Journal: Low Tire Pressure warning and DTC BCM-C007768 | |
| 37104 Dec 2024 | Unknown Or Other | This is a Technical Journal: AC Compressor Drilling Noise. Proceed with replacement of the AC compressor bracket spring kit | |
| 37084 Dec 2024 | Unknown Or Other | This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed. | |
| 36527 Oct 2024 | Suspension | This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing. | |
| 36316 Oct 2024 | Electrical System | This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the DIM in combination with Diagnostic Trouble Code IHFA P060C04 and/or IHFA P060C00. Perform software download. | |
| 37084 Sep 2024 | Unknown Or Other | This is a Technical Journal: Issue connecting Digital Key with SW 3.2.4. Contact Support Needed. | |
| 35888 Sep 2024 | Unknown Or Other | This is a Technical Journal: ESM Communication DTC’s. Replace front ESM unit according to VIDA. | |
| 36987 Aug 2024 | Back Over Prevention | This is a Technical Journal: Park Assistance System enhanced troubleshooting. Water and/or dirt can be stuck between the sensor and the sensor holder. Verify that the holder is clean and test that water can easily be drained away via the drain hole and clean the sensor. | |
| S10227 Jul 2024 | Unknown Or Other | Polestar Automotive USA Inc. on behalf of Polestar Performance AB, have decided to launch Service Action S10227 on certain model year 2021 – 2023 Polestar 2 vehicles. Polestar investigations have identified that vehicles are unable to receive Over-The-Air (OTA) updates due... | |
| 37038 Jul 2024 | Electrical System | This is a Technical Journal: Improved 12V battery test in VIDA. jump start the vehicle if needed. Read out the vehicle with VIDA and start the test. | |
| 35888 Jun 2024 | Unknown Or Other | This is a Technical Journal: ESM Communication DTC’s. Replace front ESM unit according to VIDA. | |
| 36316 Jun 2024 | Unknown Or Other | This is a Technical Journal: If the customer experiences a “Propulsion System Performance” message in the DIM in combination with Diagnostic Trouble Code IHFA P060C04 and/or IHFA P060C00. Perform software download. | |
| 36983 Jun 2024 | Unknown Or Other | This is a Technical Journal: If a customer experiences a "Propulsion Service Required" message displayed in the DIM in combination with DTC IHFA P06030. Perform software download. | |
| 36569.4.0 May 2024 | Unknown Or Other | This is a Technical Journal: CSD Stuck in Recovery Mode, iCUP. Provide vehicle report. | |
| 36418.4.0 May 2024 | Electrical System | This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary | |
| 36930.1.0 May 2024 | Unknown Or Other | This is a Technical Journal: Google acceptance required for SW 3.0.3. After installing software v3.0.3, the customer must accept the Googles Terms of Service | |
| 36763.2.0 Apr 2024 | Equipment | This is a Technical Journal: Outer rear view mirror jamming. Assemble the cables correctly. | |
| 36854.1.0 Apr 2024 | Power Train | This is a Technical Journal: Ticking Noise During Deceleration at Low Speed. Work is ongoing to find a solution for this noise. | |
| 35563.3.0 Apr 2024 | Equipment | This is a Technical Journal: IHU Replacement - Prior Approval Needed. In most cases the IHU does not need to be replaced, and can be saved by following fault tracing in VIDA | |
| 36694.4.0 Mar 2024 | Electrical System | This is a Technical Journal: iCUP, âSearching for GPSâ message in DIM / CSD. An Improved IHU software is planned to be released year 2024 quarter 2 in VIDA. | |
| 36876.1.1 Feb 2024 | Electrical System | This is a Technical Journal: 12V Battery Testing / Maintenance Guide. to be used as reference material when charging, maintaining, and/or testing 12V batteries for SPA/CMA vehicles | |
| 36418.3.0 Feb 2024 | Electrical System | This is a Technical Journal: BEV High Voltage Battery Replacement. When a new battery is installed and the cell chemistry is different a unique SP is necessary | |
| 36316.7.0 Feb 2024 | Electrical System | This is a Technical Journal: Polestar BEV IHFA P060C04 Internal Processor Failure. Improved software is now available. | |
| 36829.1.0 Jan 2024 | Back Over Prevention | This is a Technical Journal: Slippery Road alert on DIM. Perform Software download. | |
| 36527.5.0 Jan 2024 | Suspension | This is a Technical Journal: Upper Front Suspension Noise. replace upper bearing. | |
| 36819.1.0 Dec 2023 | Electrical System | This is a Technical Journal: High-Voltage Battery Module Temperature Sensor DTCs. Software update. | |
| 36577.5.0 Nov 2023 | Unknown Or Other | This is a Technical Journal: Software Update Fails and VIDA Can't Connect, VGM Unresponsive. Follow steps in VIDA. | |
| 36604.2.0 Nov 2023 | Electrical System | This is a Technical Journal: Digital Key, intermittent function. A software improvement for the PAKM (Phone as Key Module) has been released as of year 2023 week 42. | |
| 36518.5.0 Oct 2023 | Trailer Hitches | This is a Technical Journal: Towbar TRM not responding. please perform a 12V reset of the TRM before Software download. | |
| 36604.2.0 Oct 2023 | Electrical System | This is a Technical Journal: Digital Key, intermittent function. Perform software download. |
Showing 60 of 96 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Try the camera, sensors, and any driver-assist features in a parking lot.A blank or frozen backup camera image and phantom sensor alerts are this vehicle's driver-assistance complaints.
- Run the wipers and washers, and test every window.Slow or stuck regulators, streaking wipers, and windshield cracks are this vehicle's visibility complaints.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Run the VIN against open recalls before you negotiate.This vehicle has 4 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Polestar Polestar 2 →