Federal complaints
78
How to read this file. Complaint records are unverified owner submissions to the federal safety agency. Counts are raw, not adjusted for sales volume or vehicle age. Recall campaigns apply to the model; only a VIN check shows whether this car is affected or repaired. Parts shown are named by an editorial note or listed as a search directory; none is a diagnosis. Full methodology.
Fault profile
Complaint-component records on this vehicle, grouped by family. A complaint naming two systems counts once in each.
Complaints are owner-reported and not verified by the agency.
Known issues
The component families with the most complaint records against this vehicle. Counts, crash and fire figures belong to the whole family, not to any single named issue. Parts listed are related system parts, not a diagnosis.
Electrical system
50 complaint records2 crash reports
"The car made a loud pop while charging then it would not charge again. The Pop also send a surge to the breaker popping it...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse electrical system parts in the directory →
Driver assistance
26 complaint records3 crash reports
"- Vehicle displays are unresponsive and stay off or black, the display shows key indicators like speed & turn signals. Because the vehicle has no physical buttons you cannot control heat, cannot use backup cameras...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse driver assistance parts in the directory →
Fuel system
10 complaint records
"This is a BEV. The vehicle has routine charging problems, especially with level 2 home AC charging. Parts have been replaced, but the issues persist...."- one owner's federal complaint about this system; it may not describe the issue named above
Parts
No specific part is named for this issue. Browse fuel system parts in the directory →
Recall campaigns
Safety-recall remedies are normally provided at no charge. Under US federal law the mandatory free remedy applies when the vehicle was no more than 15 years old at the time the defect was determined; manufacturers often cover older vehicles voluntarily. Canadian rules differ. Confirm eligibility with the manufacturer using the VIN. Each campaign number links to the federal record.
| Campaign | Component | Summary | Remedy |
|---|---|---|---|
| 26V037000 | Seats | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The striker brackets that secure the rear seat backrest may be loose. | Normally free |
| 25V555000 | Structure | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The hood wing front bumper may be missing bolts, allowing the bumper to detach. | Normally free |
| 25V420000 | Visibility | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. The panoramic glass sunroof may not be properly secured and can detach. | Normally free |
| 25V453000 | Electrical System | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 vehicles. Water may damage the electrical connectors between the engine bay and front bumper cable harnesses. | Normally free |
| 25V293000 | Back Over Prevention | Polestar Automotive USA, Inc. (Polestar) is recalling certain Polestar 3 vehicles. The rearview camera image may not display when the vehicle is placed in reverse. | Normally free |
| 24V940000 | Electrical System | Polestar Automotive USA, Inc. (Polestar) is recalling certain 2025 Polestar 3 hybrid electric vehicles. Fluctuations in the 12-volt system may have damaged the High to Low Voltage Converter Module (HLCM). | Normally free |
Transport Canada recalls
Recalls issued under Canadian law for this model year, from Transport Canada's Vehicle Recalls Database. Matched by model name, so a Canadian-market variant may appear here that was sold under another name in the US. Units are Canadian vehicles affected.
| Recall | System | Units (CA) | Summary |
|---|---|---|---|
| 2025485 2025-09-15 | Visual System | 7,881 | Issue: On certain vehicles, the recall repairs completed by a Polestar dealer during recall RP1056 (Transport Canada recall no. 2025-230) may not be effective. As a result, a second repair may be required. |
| 2025364 2025-07-07 | Electrical | 1,100 | Issue: On certain vehicles, water could leak into the connector between the engine bay wiring harness and the front bumper wiring harness. |
| 2025333 2025-06-17 | Brakes | 113 | Issue: Under certain conditions, a software problem could cause a loss of brakes. Safety Risk: A loss of brakes can increase the risk of a crash. |
| 2025243 2025-05-07 | Visual System | 287 | Issue: Under certain conditions, a software problem could cause the rearview camera image to display the wrong camera view. Canadian regulations require the rearview image to display when the vehicle is reversing. |
| 2025230 2025-04-25 | Visual System | 7,881 | Issue: On certain vehicles, a software problem could cause the rearview camera image to display the wrong camera view or not to display at all when the transmission is shifted into reverse. |
Service bulletins and warranty extensions
Manufacturer communications to dealers on file with the federal agency: repair instructions, service campaigns, and warranty extensions. A warranty extension means the manufacturer may pay for a repair the recall table does not cover.
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 37894.1.0 Jul 2026 | Unknown Or Other | This is a TJ - Text Only - No attachments - If the software version displayed in the CSD is not aligned with the actual software version installed in the vehicle (this may occur after a failed software download), and no Total Upgrade is available in VIDA, follow the instructions... | |
| SP1087 Jun 2026 | SERVICE CAMPAIGN | Structure | There is risk of water intrusion into the cavity between the A pillar and the body side outer panel, located behind the right-hand side lower door hinge. This is because of the sealant not being correctly applied to effectively prevent water ingress. |
| 37356.2.0 May 2026 | Unknown Or Other | This is a TJ text only no attachments - If you are unable to open or close the glovebox compartment, follow the advice under Service. A replacement of the glovebox motor is recommended as a fix. Please follow the method in VIDA | |
| 37515.1.0 May 2026 | Unknown Or Other | This is a Tech Journal - If a customer experiences an Electric System Limited message along with reduced performance, and there are temperature-related DTCs in the HLCM, the root cause may be restricted coolant flow to the HLCM. | |
| 37421.4.0 May 2026 | Unknown Or Other | - This is a Technical Journal: Wind Noise from Side Window. Before replacing any parts, follow the checklist below. 1. Check the calibration of the window. Recalibrate if needed. 2. Inspect the sealing for any damages or deformations. Replace if needed |
Show 55 more bulletins
| Bulletin | Type | Component | Summary |
|---|---|---|---|
| 35844.8.0 May 2026 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. The headlamps are designed to withstand moisture and the functionality of the lamp is not affected by condensation. | |
| 37743.1.0 May 2026 | Unknown Or Other | This is a TJ - Text only - If there are problems starting the vehicle after a VIDA software download, see the information under service. If the UWB key, key tag or digital key is kept in the vehicle during software download with VIDA, the UWB key be will deactivated. | |
| 37807.1.0 Apr 2026 | Unknown Or Other | This is a TJ - Text and a .PNG - f vehicles within the below structure week range are built with TCAM2 units and the TCAM needs to be replaced, you may receive a TCAM3 unit instead, to confirm this, please follow the 3 steps guidance under "Service". | |
| 37489.2.0 Apr 2026 | Unknown Or Other | This is a TJ - Text only - no attachment - If the vehicle triggers false alarms without a clear reason on multiple occasions, please follow advice under "service". | |
| SP1080 Apr 2026 | SERVICE CAMPAIGN | Structure | QB SP1080 addresses a tailgate water leak risk on certain MY2025 Polestar 3 vehicles caused by unsealed drilled holes, requiring a resealing repair at the first workshop visit to prevent water intrusion; 1,227 U.S. vehicles are affected. |
| 37782.2.0 Apr 2026 | Unknown Or Other | This is a TJ - Text only - No attachments - If installing a GHCA PN 36000418 into a vehicle that is not retrofitted to VCUv2, please follow the advice under "Service". | |
| 37630.6.0 Apr 2026 | Unknown Or Other | This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. | |
| 37630.5.0 Mar 2026 | Unknown Or Other | This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. One of the DTCs... | |
| 35844.7.0 Mar 2026 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. | |
| 37529.4.0 Mar 2026 | Unknown Or Other | This is a TJ Document plus 1 PDF image - In cases where the cabin climate feels colder than expected under sunlight, and sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). | |
| 36628.3.0 Mar 2026 | Unknown Or Other | This is a Technical Journal: Connectivity Certificates | |
| SP1080 Feb 2026 | SERVICE CAMPAIGN | Structure | QB SP1080 addresses a tailgate water leak risk on certain MY2025 Polestar 3 vehicles caused by unsealed drilled holes, requiring a resealing repair at the first workshop visit to prevent water intrusion; 1,227 U.S. vehicles are affected. |
| CP1074 Feb 2026 | SERVICE CAMPAIGN | Electrical System | Complementary action to upgrade P2023-2025 Polestar 3, central core computer, VCU1 to the upgraded VUC2, and download total software upgrade for the new VCU2. |
| 37630 Feb 2026 | Unknown Or Other | This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service".Confirm the following: DC charging still works; only AC charging does not. One of the DTCs... | |
| 37529 Feb 2026 | Unknown Or Other | This is a TJ Document plus 1 PDF image - In cases where the cabin climate feels colder than expected under sunlight, and sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). | |
| 37601 Jan 2026 | Unknown Or Other | This is a TJ - text - no attachment - If the customer switches profiles and does not experience the automatic adjustment of driver seat and side mirrors to work, please follow the instructions under "Service". This only applies on vehicles with core specification = manual... | |
| 37141 Jan 2026 | Power Train | This is a Technical Journal: Rumbling Noise From ERAD / TVDC. Perform an oil change in the TVDC according to VIDA instructions | |
| 37626 Jan 2026 | Unknown Or Other | This is a TJ - Text only - no attachments - If a customer reports seeing the message "Drive to calibrate sensors. Support functions affected. Check the manual." on the CSD and the DIMD doesn't disappear after 15-20 minutes, please follow the advice provided under "Service". | |
| 37630 Dec 2025 | Unknown Or Other | This is a TJ - Text only no attachments -If a vehicle shows the symptom of not being able to charge the HV battery via AC Charging, please follow the advice under "Service". | |
| 35844 Dec 2025 | Exterior Lighting | This is a Technical Journal: Headlamp condensation inside lens - Note that normal condensation will not be solved by replacing the headlamp. | |
| 37529 Dec 2025 | Unknown Or Other | This is a TJ Document plus 1 image - In cases where the cabin climate feels colder than expected under sunlight, and sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). | |
| 37601 Dec 2025 | Unknown Or Other | This is a TJ - text - no attachment - If the customer switches profiles and does not experience the automatic adjustment of driver seat and side mirrors to work, please follow the instructions under "Service". This only applies on vehicles with core specification = manual... | |
| RP1063 Nov 2025 | Electrical System | Polestar Automotive USA, on behalf of Polestar Performance AB, have decided to launch Recall RP1063 on certain model year 2025 Polestar 3 vehicles. Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness... | |
| 37529 Nov 2025 | Unknown Or Other | This is a TJ Document plus 1 image - In cases where the cabin climate feels colder than expected under sunlight, and sometimes that is even difficult to adjust using standard temperature settings, please check if the glass is manufactured by FUYAO (see attached picture). | |
| SP1072 Nov 2025 | Unknown Or Other | determined that if an OTA software update could not be performed due to an issue detected during a SW installation event. A PAK validation needs to be performed before a total software update can be completed. | |
| 37287 Nov 2025 | Unknown Or Other | This is a TJ - document no attachment - Before replacing the VCU, follow advice under "Service". *In most cases the VCU does not need to be replaced. Support can be provided by your local technical helpdesk or from Volvo Cars central technical helpdesk. | |
| 37567 Nov 2025 | Unknown Or Other | This is a TJ Text only no attachment - Complaints about poor or degraded sound quality are not covered by this Technical Journal (TJ) and must be reported separately via a Nebula report. | |
| 37520 Nov 2025 | Unknown Or Other | This is a TJ text only - no attachments If VIDA shows message "A problem was detected with PAK and its UWB antennas..." during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice... | |
| 37558 Nov 2025 | Unknown Or Other | This is a PS TJ 37558. 1. 1 - 1 text doc and 1 png attachment - If customer complains of uneven temperature in front section with Climate set LO-LO and left side is warmer than right side, please follow advice under service. | |
| 37421 Nov 2025 | Unknown Or Other | - This is a Technical Journal: Wind Noise from Side Window. Before replacing any parts, follow the checklist below. 1. Check the calibration of the window. Recalibrate if needed. 2. Inspect the sealing for any damages or deformations. Replace if needed | |
| 37491 Nov 2025 | Unknown Or Other | This is a TJ - Text Only - No attachment - If VIDA fault tracing indicates that the GHCA must be replaced, please follow the advice under "Service". | |
| SP1067 Oct 2025 | SERVICE CAMPAIGN | Structure | Polestar Automotive USA, on behalf of Polestar Performance AB, has decided to launch Service Action SP1067: Polestar 3 steering shaft plate sealing on certain model year 2025 Polestar 3 vehicles. Polestar has identified that the sealant amount that was applied between the... |
| 37520 Oct 2025 | Unknown Or Other | This is a TJ text only - no attachments If VIDA shows message "A problem was detected with PAK and its UWB antennas..." during pre-installation of software download to PAK module, or if software download to PAK module fails and gets stuck in programming session, follow advice... | |
| 37362 Oct 2025 | Exterior Lighting | This is a TJ + 1 .mov and 1 .jpeg file- If step-in lights are flashing, sometimes in alternating colours on one or more doors as attached movie TJ_37362_1.MOV, please follow advice under service. 1. | |
| 37477 Oct 2025 | Unknown Or Other | This is a TJ -Text + .jpg attachment - If SWDL fails for any reason, it may result in the vehicle having invalid certificates. In such cases, follow the advice under "Service". | |
| 37141 Oct 2025 | Power Train | This is a Technical Journal: Rumbling Noise From ERAD / TVDC. Perform an oil change in the TVDC according to VIDA instructions | |
| 37489 Sep 2025 | Unknown Or Other | This is a TJ - Text only - no attachment - If the vehicle triggers false alarms without a clear reason on multiple occasions, please follow advice under "service". | |
| 37491 Sep 2025 | Unknown Or Other | This is a TJ - Text Only - No attachment - If VIDA fault tracing indicates that the GHCA must be replaced, please follow the advice under "Service". | |
| 37468 Sep 2025 | Unknown Or Other | This is a TJ - Text only - No attachment -If one or a combination of the listed ADPU DTCs below are set, follow advice under "Service". | |
| 37452 Aug 2025 | Unknown Or Other | This is a Technical Journal: Climate System Cooling Performance (Polestar). Before fault tracing, check if the vehicle is tagged for QB1052. | |
| 37455 Aug 2025 | Unknown Or Other | This is a Technical Journal: Software download issue to HUD (Polestar). Do not perform a HUD Reload. HUD Reload has been removed from the Software Installation menu in VIDA. If the HUD has been replaced and software needs to be installed, please create a Nebula report,... | |
| RP1063 Jul 2025 | Electrical System | Polestar Automotive USA, on behalf of Polestar Performance AB, have decided to launch Recall RP1063 on certain model year 2025 Polestar 3 vehicles. Polestar has identified that the inline connector located between the engine bay cable harness the front bumper cable harness... | |
| SP1062 Jul 2025 | SERVICE CAMPAIGN | Unknown Or Other | Polestar Automotive USA and Polestar Automotive Canada, on behalf of Polestar Performance AB, has decided to launch Service Action SP1062: Polestar 3 Software Update on certain model year 2025 Polestar 3 vehicles. Polestar has identified that certain Polestar 3 vehicles... |
| 37421 Jul 2025 | Unknown Or Other | This is a Technical Journal: Wind Noise from Side Window. Before replacing any parts, follow the checklist below. 1. Check the calibration of the window. Recalibrate if needed. 2. Inspect the sealing for any damages or deformations. Replace if needed | |
| SP1052 Jul 2025 | SERVICE CAMPAIGN | Electrical System | Polestar Automotive USA, on behalf of Polestar Performance AB, has decided to launch Service Action SP1052: Polestar 3 Active Spoiler Shutter Module (ASSM) actuator on certain Polestar 3 vehicles. Polestar investigations have identified an issue with the ASSM actuator which... |
| 37141 Jun 2025 | Power Train | This is a Technical Journal: Rumbling Noise From ERAD / TVDC. Perform an oil change in the TVDC according to VIDA instructions | |
| 37273 Jun 2025 | Electrical System | This is a Technical Journal: Reduced Performance Message After AC Charging. Check that the vehicle has the latest software installed if not, perform a software upgrade | |
| 37396 Jun 2025 | Unknown Or Other | This is a Technical Journal: Window and Glass Claim Information Request. Submit a TIE report. | |
| 37391 Jun 2025 | Unknown Or Other | This is a Technical Journal: Digital Key, Activation Fails. Open VIDA application and go to Polestar App "Set up" page. | |
| 37403 Jun 2025 | Unknown Or Other | This is a Technical Journal: Polestar 3 VCU Replacement. Before completing the VCU reload please create a Support Needed case for assistance. | |
| 37404 Jun 2025 | Unknown Or Other | This is a Technical Journal: Polestar 3 VCU Prior Approval. | |
| 37374 May 2025 | Electrical System | This is a Technical Journal: Charging Limited to 10A, EVI Release Wire Stuck. Inspect the EVI release wire in the cargo area. | |
| 37141 May 2025 | Power Train | This is a Technical Journal: Rumbling Noise From ERAD / TVDC. Perform an oil change in the TVDC according to VIDA instructions | |
| 37252 Apr 2025 | Electrical System | This is a Technical Journal: AC Charging Limited to 15 Amps or Not Charging At All. 1. Check the charging settings on the vehicle's center screen, specifically the amperage setting. 2. | |
| SP1045 Mar 2025 | SERVICE CAMPAIGN | Fuel/Propulsion System | Polestar Automotive USA and Polestar Automotive Canada on behalf of Polestar Performance AB, has decided to launch Service Action SP1045: Polestar 3 AWD Torque Vectoring Dual Clutch (TVDC) drain plugs on certain model year 2025 Polestar 3 vehicles. Polestar investigations... |
Showing 60 of 104 distinct bulletins on file for this vehicle.
Before you buy this vehicle
A test-drive checklist generated from this vehicle's own complaint and recall record.
- Sit in it with the engine off and test everything that has a switch.Windows, locks, lights, the cluster, the radio. Electrical faults are this vehicle's story and the hardest to see on a drive: an intermittent no-start waits for the second week of ownership. Ask for the battery's age and whether any control module has been replaced.
- Try the camera, sensors, and any driver-assist features in a parking lot.A blank or frozen backup camera image and phantom sensor alerts are this vehicle's driver-assistance complaints.
- Smell for fuel and watch the first restart when hot.Hard starting when warm, hesitation under load, or any fuel odor near the tank or engine bay match this vehicle's fuel-system cluster. Check the recall table for fuel pump campaigns.
- Run the VIN against open recalls before you negotiate.This vehicle has 6 recall campaigns on file. An open recall needs VIN-specific confirmation. Many are quick, no-charge fixes and worth negotiating over; an unresolved do-not-drive advisory, or a remedy the manufacturer has not yet made available, should stop the purchase until it is resolved.
- Ask for the service history in writing, then read it against this page.The complaint families above are where owners of this vehicle report trouble. Repairs in exactly those systems are evidence the car had the problem; no such repairs could mean it never developed it, or that it was never fixed. The test-drive items above are how you tell those apart.
Parts search directory
The generic parts list for this vehicle has its own page: a search launcher for every system, filtered by fuel type and era but not by engine, trim, or brake type. It is not a diagnosis and not a fitment guarantee.
Open the parts directory for this Polestar Polestar 3 →